So I wanted to share this tidbit of information with you this afternoon that I just gained after a long discussion with my area sales rep after one of my clients had some issues with a hot water heater. It was rather upsetting for both them and for me, and ended up costing them some money that in my opinion should not have been their responsibility and should have been covered. It was clearly not and it is outlined in the plan that it is not but I left my client unprotected b